FAQs

Folder for adding frequently asked questions articles

Where can I find information on Canvas and how to use it?
Please see our Online Learning information site.  This site contains a wealth of resources, training and materials on utilizing Canvas for online learning O...
Fri, 27 Aug, 2021 at 1:29 PM
Where can I get Canvas support?
Contacting Canvas Support Please use the phone number and/or links for your role (student or faculty) to reach the support targeted to your role: Facul...
Mon, 10 Jun, 2019 at 2:31 PM
As a student, how can I download Microsoft Office?
Students have access to Office 365 solutions which includes the ability to download, and install, the Microsoft Office suite. Instructions are attached to t...
Thu, 26 Aug, 2021 at 4:21 PM
How to Clear the Browser Cache on a Mac
A browser cache stores copies of web pages you visit which allows the pages to load faster. Clearing the cache helps keep pages updated with the correct inf...
Wed, 26 Jun, 2019 at 10:51 AM
Where do Faculty access student rosters, grades and advising information for their students?
With our vendor, Ellucian, migrating its services formerly known as WebAdvisor to Self-Service, we have been able to move a lot of the items from the "...
Fri, 27 Aug, 2021 at 1:40 PM
How do I send a secure/encrypted email to an external email address?
It's easy! All that is required is to type [secure] (with the brackets) in the subject line of the email. Once the email is sent to the external email a...
Thu, 6 Feb, 2020 at 9:26 AM
How do I setup a mobile HotSpot on my personal smartphone?
Here are instructions on setting up a HotSpot on your personal Smartphone, see the attached document.  Additional charges by your carrier may apply for ...
Tue, 24 Mar, 2020 at 3:27 PM
Where can I find information on Kaltura for video capture & editing?
Kaltura is a powerful tool that can easily be integrated into your NWCCD Canvas course to capture, share, edit and collaborate using video.  See the attache...
Mon, 9 May, 2022 at 3:01 PM