Northern Wyoming Community College District

User Account Guides and Troubleshooting 3

• Students & Employee forgotten password reset
• Change or Update your password to your Sheridan.edu account
• Traveling Abroad? Notify the ITS Helpdesk

Students 3

• Canvas Student Guides
• When Will My Courses Show Up in Canvas?
• Respondus Lockdown Common Issues for Students

Staff/Faculty 6

• Instructor and Faculty guides for using Canvas
• How to Share Canvas Course Content with Your Peers at NWCCD
• Faculty Training and Assistance with Canvas - CTLE
• How to add users to a course you created (not created by Colleague)
• How to extend the course end dates beyond the end of the term.

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Troubleshooting 6

• Canvas LMS system status - running slow?
• Turnitin Support
• Unable to see past term courses when choosing a course to import content from?
• Can't see your course in Canvas
• Unable to open Canvas Survey on iPhone, iPad or a Mac

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FAQs 18

• How to report SPAM/Phishing emails
• Are there guidelines for passwords that should be followed?
• Are there rules governing email and its use?
• May I bring my own wireless router or other network peripherals for use on campus?
• As a student, how do I activate my sheridan.edu account?

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Network 1

• Sheridan College - Acceptable Use of Computing Resources

Email 1

• How to setup your email on an iOS device

Portal/Intranet 2

• Direct Links to The Hub for NWCCD Services
• Problems accessing Self-Service: "Authentication method 'X509"

Office365 2

• Office 365 Student Download
• OneDrive Basic Training Video

Virus/Malware Protection 1

• Cybersecurity awareness campaign: Stop. Think. Connect.

Zoom 6

• ZOOM Quick Start Guide
• Syncing Outlook Calendar with Zoom
• Adding Zoom within Canvas
• Resources & Support for ZOOM
• Assigning Schedule Privileges in Zoom

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Colleague 1

• NWCCD Ellucian Product Support Expectations

Kaltura 3

• Kaltura in Canvas User Guide
• Kaltura Video Feature Webinar
• Install Kaltura Capture for Macs

Formstack 2

• Signing into Formstack with Azure
• Smart Lists-- Creation & Use

Printers/Copiers 2

• Student Printing resources
• Missing WEPA dollars

Audio/Visual 0

General Information 1

• IT Presentation from SOAR

Account Activation 3

• I applied and didn't get an email with my activation PIN
• Most common causes of account activation problems
• Student Account Activation Tips